Business Support Service Rep (On-site)

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

The Business Support Service Representative is responsible for providing exceptional administrative and operational support to ensure the efficient functioning of business processes. This role involves handling a variety of tasks, from customer service to data management, and requires strong organizational skills and a proactive approach to problem-solving.

Located 10 minutes south of Collierville, our facility is at the junction of MS-302, I-269, and US-72.

Your role in our future

Essential Duties/Responsibilities

• Serve as the first point of contact for internal and external stakeholders.
• Address and resolve customer inquiries and issues via phone, email, and in-person.
• Provide accurate information about order shipment & fulfillment processes.
• Prepare and process documents, reports, and correspondence.
• Collaborate with Planning and Procurement teams to ensure accurate inventory and supplies, levels for orders
• Coordinate with various departments to ensure smooth workflow and timely completion of tasks.
• Assist in the implementation and improvement of business processes and procedures.
• Generate reports and analyze data to support business decision-making.
• Provide support for special projects and initiatives as required.
• Assist in preparing project documentation and tracking progress.
• Collaborate with project teams to achieve project objectives.

Your profile
Required Skills & Experience
 

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

• Ability to multi-task in a fast-paced environment and within time constraints

•  Excellent verbal and written communications, with the ability to formulate professional emails free
• Demonstrates a high level of professionalism and discretion
• Proactive and adaptable with a customer-focused mindset.
• Familiarity with office software (e.g., Microsoft Office Suite) and business management tools.

• Education:
  • High School Diploma; associate or bachelor’s degree in business administration or related field preferred but not required.

Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help us stay ahead of the curve. Apply now.

This position has an hourly pay range of:

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background.  We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.